Creative Assistance

Creative Assistance Payment Policy

Trust is Something that is Earned

Here at Creative Assistance, we realize that your business may operate its accounting department differently than ours. We also realize that not every customer feels comfortable paying up front for their content. That is perfectly fine with us. We understand that your trust must be earned, but we urge you to understand that our trust must be earned as well.

When you deal with Creative Assistance, you can rest assured that you will receive the content that you paid for. Unfortunately, not all individuals are quite as honest with their payments. For this reason, the following policies are in place in an attempt to safeguard our team against nonpayment.

From time to time, we may alter these policies on an as needed basis. For instance, we regularly alter them for our clients after trust in payment has been established. 

Deposits:

Creative Assistance may request a deposit of up to 100% of the estimated cost of a customer content request. Generally, our policy is to request a 50% down payment after providing a total estimate of the work. Once the down payment has been received, work will commmence.

The down payment invoice will be titled "Deposit Invoice". Again, this invoice must be paid before work can begin. Any remaining balance will be billed after the work has been completed. Invoices for the remaining balance will be titled as "Remaining Balance" and must be paid within 15 days of project end.

Right to Deny Service

If timely payments have been an issue in the past, Creative Assistance reserves the right to request payment in full prior to beginning work. Should a client that has had issues with payment in the past choose not to make payment in full, Creative Assistance reserves the right to deny services to that individual or company.

Right to Hold Content/Stop Work

Should an issue arise during the course of ongoing work, Creative Assistance reserves the right to hold content and/or stop work on your project(s) until payment is received.

We realize that this may affect your schedule, but do realize that our team must receive compensation in a timely manner in order to continue working on your material.

Late Fees

Creative Assistance appreciates the prompt payments that we receive from the majority of our clients; however, we realize that issues may arise from time to time that might interfere with your payment. Creative Assistance considers payments to be late after a period of 15 days.

We do want our clients to be aware that any invoice that is still unpaid after 15 days is subject to a 2% late fee. This fee will recur on a weekly basis thereafter, until payment is received. Any unpaid invoice or late fees will also result in denial of service until the sum(s) stated has been received.

Still have questions? Please contact us anytime! We look forward to hearing from you.